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What kind of Qualifications could help my Business?
There is a huge amount of legislation that business must adhere to now, and for many business owners and managers it becomes a minefield that many don’t even know where to begin unravelling.
Business qualifications today allow your workers to become familiar with a huge range of business activities, and being able to choose elective units allows you to gain competence across a large range of important business activities.
Some of the names of qualifications that may be applicable are:
Certificate IV in Business Administration
Certificate IV in Small Business Management
Certificate IV in Frontline Management
Certificate IV in Human Resources
Certificate IV in Customer Contact
Certificate IV in Business Sales
Certificate IV in Recordkeeping
We actually have the ability to train in nearly 100 different certificates, so don't hesitate to contact us if you have a need that we may be able to fill!
One of the exciting things about these qualifications is that it is quite possible that your staff may already have a high skill level in the units in the qualification and can have their skills recognised towards their qualification. You don’t have to learn something you already understand. There is a process called Recognition of Prior Learning (RPL) that can be used to demonstrate competence and this could mean gaining a qualification for your work experience.
Each qualification is made up of units.
Each qualification will have a number of units, and out of those units some will be Core Units, meaning you must complete them, and the remainder will be elective units, meaning you can choose the units you want in your qualification.
To assist you in thinking about what skills your staff have, or what skills would be of benefit to your business, the list of units below is not exhaustive, but is a good start.
General Administration Units
Prepare financial reports
Report on financial activity
Implement workplace information system
Design and develop complex text documents
Develop and use complex spreadsheets
Produce complex desktop published documents
Maintain business technology
Manage Payroll
Sales and Customer Service Units
Coordinate implementation of customer service strategies
Address customer needs
Implement customer service standards
Promote products and services
Build client relationships and business networks
Identify sales prospects
Present a sales solution
Secure prospect commitment
Process customer complaints
Identify opportunities for cross selling products and services
Develop product knowledge
Establish effective workplace relationships
Manage stress in the workplace
Undertake marketing activities
Support post-sale activities
Management and Leadership Units
Show leadership in the workplace
Promote team effectiveness
Implement continuous improvement
Promote innovation in a team environment
Build and sustain an innovative work environment
Develop teams and individuals
Develop work priorities
Establish networks
Implement and monitor environmentally sustainable work practices
Manage projects
Review human resources functions
Recruit, select and induct staff
Develop and implement strategies to source and assess candidates
Develop and provide employment management services to candidates
Support performance management process
Compliance Units – so important in today’s work culture
Implement industrial relations procedures
Monitor a safe workplace
Identify risk and apply risk management processes
Implement operational plan
Implement workplace information system
Implement and monitor environmentally sustainable work practices
Assist with compliance with OHS and other relevant laws
Contribute to the implementation of emergency procedures
Identify hazards and assess OHS risks Contribute to the implementation of strategies to control OHS risk
Please contact us for any assistance you may need in understanding qualifications and units, or for assistance in working out the right mix for your business.
Most people find it is most helpful to have someone from BITTS come and sit down with them to discuss their particular training needs and help them find the right fit of the qualification and set of units.
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